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Inclusive Language and Listening

Course Introduction

This is a highly practical workshop and toolkit for navigating inclusive language and listening skills for today's inclusive workplace. The session introduces inclusive language, why it matters and how to make language safe. We also explore and develop the skill of active listening, in order to build greater understanding and empathy between people. Active listening involves giving your complete focus to what someone else is saying - or ‘listening to understand’. This approach can promote a sense of value and create trust, helping leaders and managers to develop empathy and emotional intelligence.

What will participants learn?

This session will help you to understand what active listening is and the benefits of developing an engaged and empathetic listening style.  We will explore the important link between active listening and DEI. We also explore the importance of the language of identity, cover lots of practical tips about language to use and to avoid and introduce how to engage in inclusive dialogue.

Key Objectives

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Understand why language matters

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Understand practical examples of language to use and to avoid

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Understand the mistakes we can make and the importance of psychological safety in inclusive dialogue

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Understand inclusive listening – what this is and how we can do it better

Content

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Why language matters

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Practical examples of language to use and to avoid

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Psychological safety and inclusive language

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The importance of empathy in the workplace

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The impacts of passive or distracted listening

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The skills of active listeners

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Building inclusive listening capability

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Active listening in a virtual / hybrid setting

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Working with
Inclusive Group

Inclusive Group will work with you to understand the context for your workshop. This involves a 20-minute discovery call where we explore:

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The background and ‘cultural norms’ of this topic in your organisation

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An overview of the participant group(s)

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Scenarios or examples relevant to your organisation that we can use during the workshop

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Anything else pertaining to the successful delivery of the workshop

Details

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Virtual delivery via Inclusive Group Zoom or your own platform

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In-person delivery at your office or offsite venue (travel expenses will apply)

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Suitable for up to 25 participants

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Customisation of workshop content is available (design fee will apply)

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Please contact us to discuss how this workshop will complement your current EDI activity

Follow-Up

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Talk to us about our additional learning tools, such as nudges, videos and podcasts, to deepen and extend your participants’ understanding and application of this topic.

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